Forgot Password
Enter the email address on your account. If it matches, we'll send a single-use link that expires in 15 minutes.
Check your inbox
If an account exists for that address, we've sent a reset link. It expires in 15 minutes.
Not seeing it? A few things to check:
- Spam / Junk folder. Reset emails are a common spam-filter target. If you find it there, mark it "not spam" so future Citadel mail reaches you cleanly.
- Promotions or Updates tabs. Gmail and Outlook sometimes sort transactional mail into these instead of the inbox.
- Give it a minute. Delivery usually completes within a minute. If it's been longer, you can request another link — but only one is valid at a time. The newest invalidates the previous.
- Double-check the address. Typos happen. You can go back and try a different address below.
Still stuck? Contact info@mycitadel.lol.
We return the same response whether or not an account exists, so attackers cannot use this page to discover who has an account.
The reset link expires quickly and can only be used once. Requesting a new one invalidates any previous link automatically.
When your password changes, we send you a confirmation email and terminate every other active session on your account.